Nordstrom is regarded by many to represent the pinnacle of customer service. Many factors contribute to this stellar reputation… one is their IT Dept’s commitment to doings things differently with greater agility. We’re happy to have Courtney and Rob in studio to share his perspective on how DevOps has helped them be as agile as possible to uphold that great front end customer service on the backend.
Here are time stamps to jump to specific points in the video and some key next step resources
- [00:40] Organizational changes
- [08:07] Practical tips to get started
- [12:37] Workshop to prepare
- [17:38] Team changes and evolution
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